Q. What are your business hours?

A. Our normal business hours are weekdays from 7:00 AM to 5:00 PM. We do provide 24 hour emergency service.

Q. How many full-time employees do you have?

A: We have 13 full-time employees.

Q. How long does it take to get an estimate on a new heating and/or cooling system?

A. We can typically provide you an estimate within 24 hours. Contact us to schedule one.

Q: Approximately how long does it take you to complete an installation of a heating or cooling system?

A: On average, it takes us 1-2 days.

Q. Do you offer financing?

A. At this moment we do not offer financing.

Q. How are fuel prices set?

A. Heating fuels like oil, natural gas and propane are traded on the commodities market, where prices go up and down like they do in the stock market. Heating oil, propane and kerosene prices are affected by global politics, demand and many other factors.

Q. Which is cheaper: oil or natural gas?

A. Historically, oil and natural gas prices have tended to track one another. But even when natural gas prices are lower, converting to this fuel involves a considerable expense—one that could easily take years to recoup.

Q. Would I save money if I converted to another fuel or electricity?

A. Because heating fuels are measured differently (in gallons, therms or kilowatt hours), the best way to compare prices is to look at the cost for each fuel to produce the same amount of heat. A common way to do this is in dollars per million BTUs. When using this method, heating oil has been the clear winner for more than 10 years because it packs more BTUs of heat than natural gas, propane or electricity.

Q. At what temperature should I set my thermostat?

A. That’s a question only you can answer based on your comfort preferences. But here’s something you may want to keep in mind: with a programmable thermostat, you can save 1% on your heating bill for each degree you dial down, as long as the setback period is at least eight hours. For example, you could save $90 during the heating season by dialing down 3 degrees each night.

Q. What is the fan “auto/on” switch on the thermostat used for?

A. When the switch is in the "on" position, the fan runs constantly; it gives you constant air circulation. You can use the fan "on" setting to reduce temperature variations in a multistory home. When the switch is in the "auto" position, the fan cycles on and off with the rest of the heating or cooling system.

We will be happy to answer any questions you have. Call us toll-free at 1-800-698-3022 or fill out our contact form to request additional information.